How long does it take for a repair? What is the turnaround time?
Our standard processing time for repairs is usually 14 days. If the modules or parts are out of stock, it may take up to 30 days or more. Please also note that these processing times may vary due to uncontrollable factors.
How long does it take for installation scheduling?
We request at least 2 weeks before the installation date。
Where can I find more Glorywise product information?
Please fill in your information here, we are happy to assist you for finding the best LED solution for your project or you may click “Products” for more product information.
Customization
What are your service center hours of operation?
Yes, customer’s designs such as size, volum
Our regular working hours are from 8:30 a.m. to 5:30 p.m., Monday through Friday. We also provide 7/24 online services.
e, pattern, etc are welcomed.
Are Glorywise products easy to troubleshoot?
Yes, Glorywise products are designed for easy maintenance, Please contact us for more details.
Service
Does Glorywise charge for technical consultation?
Glorywise will provide free of charge for Glorywise product related consultation. Please contact us for more details.
Payment
What is your terms of payment ?
Generally it is 5-10 days if the goods are in stock. or it is 15-20 days if the goods are not in stock, it is according to quantity.
Shipping
What is your shipping terms?
a. For small trial order, by air or by express :FEDEX, DHL, UPS, TNT etc b. For large order, we arrange shipment by sea or by air according to your requirement.
